Our client is a leading online retailer who is currently seeking a Customer Support Representative to join their team in Crowborough.
You will report directly to the Head of Customer Service and you will work extremely close with the external sales team and the Dispatch/Warehouse & Purchasing Department.
The job implies support and assistance within the sales office (order processing, outgoing and incoming phone calls, responding to enquiries) .
Service Care Solutions are looking for compassionate and dedicated Support Workers to join our team, working via agency on a flexible basis.
Our mission is to provide comprehensive support and promote independence for adults with complex and high-dependency needs, including those with brain injuries and neurological conditions.
Responsibilities
Provide high-quality care and support to individuals with varying needs.
To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels.
Carry out reminder calls to customers for appointments
To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels.
This role involves handling customer queries, providing information about products and services, and ensuring customer satisfaction.
The Customer Service Advisor will be pivotal in providing top-tier assistance and support.
Our client is a well-established industry based in Eastbourne and are looking to grow their customer service team and take on a customer service advisor.
Do you have experience working within a customer service support role?
Do you enjoy managing key clients and developing existing relationships with customers?
Benefits: 20 days holiday plus bank holidays, End of Year Profit Bonus, Christmas close, Parking, Pension, Training and Development opportunities, fun social team events quarterly and monthly office lunches.
Additionally, you may perform some pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting the phone lines from customer queries and processing payments.
As a Retail Optical Assistant at Vision Express, you'll assist our customers in finding and selecting eyewear that meets their needs.
You'll help with frame adjustments, repairs, and fittings.