The successful candidate will provide excellent customer service, resolve issues efficiently, and contribute to the overall team performance.
Client Details
Our client is a leader in the manufacturing sector and searching for a customer service advisor to join their team. They are known for their commitment to quality and innovation, offering a diverse range of products to their clients and customers.
Description
Responsibilities for a customer service advisor
- Efficiently handle customer queries and complaints, providing appropriate solutions and alternatives
- Maintain a positive customer relationship by providing excellent customer service
- Work collaboratively with team members to meet or exceed team goals
- Document and update customer records based on interactions
- Follow communication procedures, guidelines, and policies
- Identify and assess customer's needs to provide satisfaction
- Manage large amounts of incoming calls
- Report and escalate unresolved issues to the management team
Profile
A successful Customer Service Advisor should have:
- Proven customer service experience
- Strong communication and interpersonal skills
- Ability to multi-task, prioritise, and manage time effectively
- A positive, patient, and empathetic attitude
Job Offer
- A competitive salary
- An inclusive and supportive company culture
- Holiday leave commensurate with industry standards
- Opportunities for professional development and growth