The Customer Service Advisor will be pivotal in providing top-tier assistance and support. This role involves handling customer queries, providing information about products and services, and ensuring customer satisfaction.
Client Details
Our client is a well-established industry based in Eastbourne and are looking to grow their customer service team and take on a customer service advisor. With a sizeable team spread across multiple locations, they pride themselves on their commitment to providing exceptional customer service and maintaining an efficient, reliable supply chain.
Description
- Responding promptly to customer inquiries
- Maintaining a positive, empathetic and professional attitude toward customers
- Communicating with customers through various channels
- Acknowledging and resolving customer complaints
- Knowing our products inside and out so that you can answer questions
- Keeping records of customer interactions, transactions, comments and complaints
- Communicating and coordinating with colleagues as necessary
- Providing feedback on the efficiency of the customer service process
Profile
A successful Customer Service Advisor should have:
- Great organisational skills
- Good problem solver
- Comfortable using computers
- Experience working with customer support
- Logistics experience (preference)
Job Offer
- A competitive salary in the range of £19,800 - £24,200 per annum
- Opportunities for professional development and growth
- A supportive and inclusive work environment