This role will support the Customer Care Manager, you will oversee the team on a day to day basis, you will have a hands-on approach and the ability to lead by example.
You/the team will be responsible for dealing with all queries but also responsible for ensuring an exceptional experience for all customers.
Kenny Recruit are working with a highly reputable retail company, to find a motivated, experienced and approachable Customer Care Supervisor, on a permanent basis.
Joining us on a 12-month interim basis, you will undertake user access management tasks across the application portfolio accurately and within agreed SLAs.
You will provide user access reports to the Internal Controls team for access recertification, and to the business as part of external and internal audit exercises.
General
Aptia operates a hybrid working pattern, which means that you will work from home and any Aptia UK office.
We are looking to recruit an Administrator to join our client's team in a facility tailored for residents with dementia.
As an Administrator, you will serve as the face of our organization, maintaining a professional image and being the initial point of contact for visitors.
Working closely with the Home Manager, the Administrator will manage the day-to-day administration of our home, including IT system maintenance.
This role will manage the customer care team and you will be expected to lead by example, the role will be a mixture of 'managing' as well as 'getting your hands dirty' in the day to day role of customer care.
You/the team will be responsible for dealing with all queries but also responsible for ensuring an exceptional experience for all customers.
Kenny Recruit are working with a highly reputable retail company, to find a motivated, experienced and approachable Customer Care Manager, on a permanent basis.
We are in search of a Customer Support Executive who excels in interpersonal communication, demonstrates professionalism, and maintains a positive, proactive attitude.
The ideal candidate will be friendly and approachable, capable of building strong relationships with customers.
A dedication to continuous learning and development is essential, viewing each interaction as an opportunity for growth.