This role will manage the customer care team and you will be expected to lead by example, the role will be a mixture of 'managing' as well as 'getting your hands dirty' in the day to day role of customer care.
Kenny Recruit are working with a highly reputable retail company, to find a motivated, experienced and approachable Customer Care Manager, on a permanent basis.
You/the team will be responsible for dealing with all queries but also responsible for ensuring an exceptional experience for all customers.
As brand custodians, we are lucky to work for a dynamic, thriving, and ethical business, with people from diverse backgrounds, who bring their true selves to work, and where anyone can grow their career.
Dr. Martens is a globally recognisable and culturally influential British brand, with over 60 years of rich heritage.
We are guided by three core values that are at the heart of everything we do: be yourself, act courageously, and show you care.
We're currently recruiting for a Customer Success Manager to join our team in Shoreditch.
We're now looking to add a new team member with the view to propel the company's client growth, specifically our unique SAAS platform which integrates multiple business operations from online advertising, HR module, Video Interfaces as well as accessing online recruitment advertising services from the UK's leading sites.
We're in a unique position having spent the last two years focusing heavily on software development.
This role will support the Customer Care Manager, you will oversee the team on a day to day basis, you will have a hands-on approach and the ability to lead by example.
Kenny Recruit are working with a highly reputable retail company, to find a motivated, experienced and approachable Customer Care Supervisor, on a permanent basis.
You/the team will be responsible for dealing with all queries but also responsible for ensuring an exceptional experience for all customers.
Posted by Pursuit Resources Group • £55K/yr to £65K/yr
Reports to: Head of Sales
Based in: London
The successful candidate will be well organised and able to manage multiple priorities, excelling in collaboration, resilience and innovation with strong communication and presenting skills.