As Customer Support & Resolutions Manager, you will lead on our response to complaints, MP and Councillor enquiries, and management of complex and high profile cases, working alongside other colleagues and partnering contractors to identify lessons learned and service improvements.
Our Repairs Services are responsible for the provision and delivery of high quality, effective and responsive estate services and repairs to our customers, residents, homes and communities.
Key Responsibilities
Investigate and respond to complaints in line with our Complaints Policy and Procedure.
This role involves conceptualising, planning, executing and managing events including client workshops, conferences, exhibitions and social client events.
They are currently seeking a highly organised and detail-oriented Events Manager to join their dynamic team.
Our client is a leading global financial services firm, providing a wide range of investment banking, securities, investment management and wealth management services.
General duties include maintaining look of the office and maintaining the kitchen, ordering office snacks, manage all new hires, act as HR point person for the UK, manage all event planning on and offsite, coordinate all financial/contract approvals, coordinate travel with our agency for all UK/Europe based employees and back up Receptionists when they are out of the office.
The Office Manager handles all aspects of day-to-day office and facilities management as well as full responsibility for many events throughout the year, and works with the Receptionists to ensure that the office runs efficiently and to a high standard.
An extremely successful global investment management firm is looking for a full-time Office Manager to join their team in their office in the West End, to cover while their current OM goes on maternity leave.
The Business Development Manager will play a crucial role in leading and managing a team of Business Development Executives responsible for making B2B sales in the field.
The successful candidate will focus on driving sales growth, developing new business opportunities, and building strong relationships to achieve and exceed sales targets for our technology client's products and solutions.
There is potential for this role to be extended beyond the initial term or converted into a permanent position (subject to business needs, mutual agreement and satisfactory performance during the initial contract period).
The jobholder will play an important role in ensuring the BTS meets its construction requirements as well as contributing to the achievement of BTS' aims and operational objectives.
Connect2Luton are excited to recruit a Site Manager on behalf of Luton Borough Council.
Main purpose of position
To manage and oversee all site works (see definition below) including preparing sites prior to commencement of construction work, to plan projects and ensure that they meet agreed specifications, budgets, and timescales.
The role has an operational focus on 'hard services' areas of CAFM / IWMS, ensuring that internal customer needs are identified, understood and put into practice to provide a comprehensive single source of operation and information and ensure best practice use of available technology.
The Data Management Analyst will be the Subject Matter Expert on the creation of Management Information across all services, becoming part of a Centre of Excellence.
Duties and responsibilities
- Recommend and create MI reports to meet requirements for all service areas and for all audiences, becoming the Subject Matter Expert on data and insight activities.