As Customer Support & Resolutions Manager, you will lead on our response to complaints, MP and Councillor enquiries, and management of complex and high profile cases, working alongside other colleagues and partnering contractors to identify lessons learned and service improvements.
Our Repairs Services are responsible for the provision and delivery of high quality, effective and responsive estate services and repairs to our customers, residents, homes and communities.
Key Responsibilities
Investigate and respond to complaints in line with our Complaints Policy and Procedure.
Posted by Hays Specialist Recruitment Limited • £37K/yr
You will be working at a public sector organisation based in Birmingham supporting the business development of business support opportunities for start-up businesses.
Your new company
You will join the team as soon as possible on a fixed-term contract until March 2025.