The successful applicant will have responsibility for providing business support for the team including: supporting the team with Sefton Liquid Logic database, typing, telephone duties, co-ordinating the gathering of information from other agencies to support the manager and any other admin duties within the team.
IT skills and operational skills in the use of Liquid Logic.
Excellent communication and interpersonal skills are essential.
Senior Business Support Officer (Hybrid) needed in Liverpool £15.99ph PAYE - Reference: RQ1308560
This post is to support the Workforce Development / Academy team, Practice Development Officers and Principal Social Worker to ensure the team run smoothly and effectively in the management of all student and ASYE placements.
We have an excellent opportunity for a Pension Customer Support Agent to join a large pensions provider in Liverpool assisting customers with day to day enquires regarding their pension account.
As a Pension customer support agent, you will be supporting pension account holders with day-to-day queries regarding their account and pension.
You will handle up to 50 calls a day from valued customers and work to provide a positive experience with first time resolution.
Being available to respond to client and colleague requests for assistance, guiding them with process, experience and system queries
Assist end-users by directing them to available supporting material or information to improve their experience and ability to self-serve in the future
Manage all client queries to ensure the best experience and resolution in a timely manner and escalate and articulate any significant issues to the appropriate owner including internal stakeholders and third parties as required