Posted by Operations Resources • £25K/yr to £26K/yr
Part of your daily activities will involve raising client works orders, keeping records, service systems and in house records up to date, raising works orders correctly and other day to day admin tasks.
You will be joining the Service Admin Team to act as the first point of contact for the business, this will include responding to all client and customer queries, keeping them up to date, scheduling works and more.
Ideal candidates should have experience working in a similar role, such as a Call / Contact Centre environment.
SCCI Alphatrack, Service department are looking for an enthusiastic and dedicated Administrator to join the team; you will provide vital support to our nationwide customer base and be an integral part of the team.
Our Administrators have excellent customer service, planning and organisation skills, fulfilling the role to a high level and meeting client KPI's.
Tasks
As the first point of contact for our business, responsible for delivering consistently high quality customer service to our clients and customers (residents).
As a Client Services Administrator, you will be responsible for liaising with clients, reviewing cases and providing scheduled and ad hoc reports.
You will be responsible for issuing legally compliant documents to clients, reviewing cases, and providing regular updates to the Client Services Manager.
You will identify issues and improvements and relay these to the senior management team.
We are an industry award winning, fast paced, growing recruitment agency looking for an administrator with excellent interpersonal skills with a proactive and dynamic approach to their role to join our Education Team and build their career with us.
About the role
Amazing opportunity for an individual with external commitments to work term time, 39 weeks a year supporting our fun, friendly and busy Education team.