SCCI Alphatrack, Service department are looking for an enthusiastic and dedicated Administrator to join the team; you will provide vital support to our nationwide customer base and be an integral part of the team. Our Administrators have excellent customer service, planning and organisation skills, fulfilling the role to a high level and meeting client KPI's.
Tasks
- As the first point of contact for our business, responsible for delivering consistently high quality customer service to our clients and customers (residents).
- Regular communication with engineering staff to provide details of scheduled works, job sheets etc.
- To provide excellent administrative support to the team, including accurate raising of client works orders.
- Adopt a professional telephone manner at all times within the department, remaining calm under pressure and escalating any issues without conflict arising.
- Responsible for keeping records, service systems and in-house databases fully up to date throughout the day, so that quality information is always available to the wider team and to clients.
- Review completed works and raise invoices accordingly, in line with terms of the contract.
- Communicate effectively verbally and in writing with team members and external contacts.
- To be an integral part of the team learning more about the functions of the department and the broader business in order provide the best client and customer service possible.
Skills / Knowledge
- A previous Customer Service role held in a Call / Contact centre environment preferred.
- Similar industry experience preferred.
- Excellent communication skills (verbal and written) especially with remote points of contact and the ability to negotiate and influence effectively.
- Excellent IT skills including Outlook, Word, Excel (reporting) and database management.
- Be numerate, accurate and confident when working with large amounts of data.
- Ability to keep clam and prioritise.
Role Specifics
- Working Hours: Mon - Fri, 8.30 - 5.30 plus participation in Saturday morning working rota (1/4).
- A valid right to work in the UK.
- Successful DBS & medical screening and 5 years referencing.
- All roles are subject to 6 month probation
- Wholly office based