As a Client Services Administrator, you will be responsible for liaising with clients, reviewing cases and providing scheduled and ad hoc reports. You will be responsible for issuing legally compliant documents to clients, reviewing cases, and providing regular updates to the Client Services Manager. You will identify issues and improvements and relay these to the senior management team. You will also be required to answer inbound client calls and emails. Core Duties and Responsibilities • Reviewing cases and case holdings on a regular basis to ensure service level agreements are being met. • Liaising with clients via telephone, email, and secure messaging • Providing support to client and claimants and advising of our processes • Monitoring CMS (Case Management System) diary, mailboxes and completing daily tasks • Building strong relationships with our clients by maintaining regular contact with clients both by telephone and e-mail • Create system generated reports based on the client's requirements • Ensure all client feedback is captured and escalated where appropriate within the business to raise awareness of aspects that are working well for the client and highlight potential improvements. • To update and maintain internal systems, including activity logging and client account information. • Loading court documents via MIS • Scanning and printing of court packs • Dealing with daily post • Such Duties as directed by a manager/team leader may from time to time be reasonably required Skills and Experience • Good level of general education to GCSE's or GNVQ/NVQ qualification or equivalent • CES system operations (training given) • Internal policies and procedures, legislation • IT literate – proficiency with Microsoft Word and Microsoft Excel • Good organisational skills • Excellent attention to detail • Complaint Handling • Working in office environment • Dealing with Clients • Prior experience in an administrative role • Honest • Resilient • Flexible • Patience • Team player • Enthusiastic • Ability use your own initiative • Ability to prioritise workloads • Ability to work in a nondiscriminatory manner, in accordance with the Company's Equal Opportunities Policy. • Can demonstrate integrity • Ability to deliver results and meet company expectations Desirable requirements: • Qualified or working towards any law qualification • Knowledge of enforcement/debt recovery • Litigation • Prior experience using Nexus.