The Desktop Support Technician will be responsible for supporting three distribution locations and remote employees with a mixture of laptops, desktops, printers (laser and thermal) and other IT equipment related to distribution centre operations, such as mobile computers and scanners.
Our client is seeking someone who ideally has experience working in a distribution environment as you will be supporting teams who are both warehouse (distribution centre) and office based, togetherwith excellent customer and technical support skills.
Main duties will include
Troubleshoot and resolve hardware and software issues for all end user devices.
We have a fantastic new job opportunity on a busy service desk for an IT Support Technician / Second Line Helpdesk Engineerwho has previous experience in resolving 2nd Line Technical Support requests with good problem-solving / troubleshooting technical skills.
IT Support Technician / Second Line Helpdesk Engineer who has previous experience in resolving 2nd Line Technical Support requests with good problem-solving / troubleshooting technical skills is required for a busy service desk with a well-established Global Brand based in Egham, Surrey.
This position is officially know within the organisation as an IT Support Officer.
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We are recruiting for a 1st / 2nd Line Desktop Support Engineer to join an MSP.
Suitable candidates will be skilled and a motivated individual with a passion for technology and a wish to provide exceptional customer support.
Responsibilities
Provide 1st / 2nd line technical support to clients via phone, email & ticketing system Diagnose and troubleshoot software and hardware issues reported by customers.