£25K/yr to £29K/yr
City of Edinburgh, Scotland
Permanent, Variable

IT Service Desk Technician

Posted by Marks Sattin.

On-site IT Service Desk Technician

Main Duties & Responsibilities:

  • Offer first and second-level IT support via phone, email, face-to-face, and remote desktop.
  • Troubleshoot, diagnose, and resolve issues with hardware, software, and business applications.
  • Perform hardware and software installations, upgrades, and maintenance.
  • Manage user administration and assist with new starter desk setups and organizational changes.
  • Identify recurring incidents and propose solutions to reduce them.
  • Maintain accurate records of all issues and resolutions using a call management system.

What you will bring:

  • Strong customer service skills with experience handling high-demand workloads.
  • Good time management, prioritization, and problem-solving skills.
  • Proficiency in Microsoft desktop and server technologies (e.g., Windows, Office 365, Teams, Active Directory).
  • Experience in 1st Line diagnostics, ITIL Foundation, or Azure Fundamentals is beneficial.
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