The 2nd Line Support Engineer is responsible for answering IT requests via phone, email, live chat or instant message, explaining solutions in technical and non-technical terms.
The 2nd Line Support Engineer will work across various technologies and liaise across multiple business areas to support incidents, problems and requests.
The 2nd Line Support Engineer will have a salary up to £35,000, you'll monitor and maintain the organisation's desktop environment(s) in a technical support role.
Posted by Strand Recruitment Ltd • £28K/yr to £30K/yr
Join a leading Managed Service Provider (MSP) in South Leeds as a 1st / 2nd Line Service Desk Analyst and be part of an energetic, forward-thinking team!
Posted by IT Talent Solutions Ltd • £30K/yr to £38K/yr
Job Description: As a 2nd Line Support Engineer, you will play a crucial role in delivering high-quality IT support to our clients.
You will be responsible for resolving technical issues that have been escalated from the 1st Line Support team, ensuring minimal disruption to our clients' operations.
This role requires a strong understanding of ITIL best practices, proficiency in Active Directory, and hands-on experience with Office 365 administration.
Posted by In Technology Group Limited • £26K/yr to £30K/yr
Daily Responsibilities
Be responsible for 1st/2nd line support.
General
As a 1st/2nd line support engineer,you will be responsible for providing up to L2 solutions for their clients, acting as a 1st point of contact for resolutions from the service desk and escalating above as appropriate.
In Technology Group are looking for a 1st/2nd Line Support Engineer to join one of our clients in Leeds, based on site.
I'm working alongside a leading Law Firm, with offices across the country, looking to expand their IT team with a new 1st Line Support Engineer to progress to 2nd line.
The firm is always expanding, after doubling their IT and Solution Delivery Team last year, they are in the process of doing the same this year!