We are now looking for a 2nd Line Support Engineer to handle escalations from the Service Desk Team.
You will be collaborating with third parties to resolve issues, standardise, and automate processes, and formalising procedures for efficient service delivery.
What you'll do
Be responsible for 2nd Line support, both in person and remotely via MS Teams, telephone, and remote access tools.
Position Overview: As an IT Support Technician, you will play a crucial role in providing technical support to our internal team.
You will be responsible for diagnosing and resolving hardware and software issues, managing assets, and ensuring the smooth operation of our IT systems.
This position offers the opportunity for hybrid working, allowing you to balance remote work with in-office collaboration.
A new role has opened up for a motivated and ambitious 1st / 2nd Line Support Technician to join a Manchester-based MSP, close to accessible transport links.
Our client, a global supplier of branded merchandise who work with some of the most well-known brands are looking for an enthusiastic, driven 2nd Line Support Engineer to join their IT department.
Work Structure: Hybrid
Operating across the world, you will be based at their Manchester HQ supporting users in a busy environment remotely and face-to-face.
We are looking for an enthusiastic 1st/2nd Line IT Engineer to join a market leading, award winning manufacturing company, based in Middleton, with occasional travel to their other Manchester based offices.
You will also have the opportunity to develop into infrastructure roles internally.
There will be ongoing training and opportunities to shadow senior engineers carrying out migrations, deployments and roll-outs.
We're looking for a network support engineer, ideally from a service provider back ground (ISP/MSP) background to join this rapid growth builder and operator of next generation networks across the UK.
It's a mixed vendor environment with bias towards Juniper, Mikrotik, Fortinet, Ubiquiti, UniFi and Ruckus but we're more interested in who you are as a network support engineer, rather than nailing down a specific vendor or piece of kit - it's assumed you are 1st / 2nd line level, and if you don't know something, you'll have the drive and wits to learn it.
They are well funded, growing and from the Manchester City Centre location, you'll join the 1st - 2nd line network support team and troubleshoot and sort a range of network connectivity issues for their business customers, so WAN, LAN, WiFi & VoIP.
My client, a large MSP based in Manchester, are looking for a 1st Line Support Engineer to join their ever-growing team.
You will play a critical role in providing technical support and assistance to end-users within the organisation.
You will be responsible for diagnosing and resolving technical issues, responding to service requests, and ensuring a smooth and efficient IT environment.