Role: 1st / 2nd Line Support
Salary: £26-32,000 DOE + Benefits
Location: Manchester
Work Pattern: Hybrid
Summary:
A new role has opened up for a motivated and ambitious 1st / 2nd Line Support Technician to join a Manchester-based MSP, close to accessible transport links. As a key member of the team, you will be responsible for ensuring their loyal client base receive quality resolutions. This is a really exciting opportunity to join a friendly and customer-driven team.
You will be working at a company with a proven track-record of promoting from within, so this is a great opportunity to work alongside a team that will support and encourage personal growth and career progression.
The job is being offered on a hybrid basis with an initial 4 days per week in the office whilst you settle in, to then be reduced to 2-3 days.
Key duties and responsibilities:
- Respond to client queries and issues via email, phone or ticketing system in a timely and professional manner.
- Provide first-line / second-line technical support and troubleshooting assistance to resolve client-reported issues related to our software.
- Contribute and document to the creation and maintenance of support documentation.
- Assist in the delivery of technical projects
- Monitor system alerts and notifications
- Proactively identify and address and potential issues or anomalies.
- Conduct initial diagnosis of technical problems, escalate complex issues to the development team and follow up to ensure timely resolution
- Collaborate with cross-functional teams to ensure seamless client support and improvement.
- Adherence to SLAs
What They're Looking for:
- Proven experience in a customer-facing technical support role, preferably in an MSP company.
- Strong technical abilities and problem-solving skills
- Ability to quickly learn and troubleshoot software applications.
- Excellent communication and interpersonal skills.
- Experience with ticketing systems
- Ability to work independently and collaboratively in a fast-paced environment, with a strong sense of accountability and attention to detail.
- Skillset: Windows, O365, MS Excel,
Company Benefits:
- Hybrid Working Options
- Company Socials
- Well-being Initiative
- Competitive salary
Next Steps:
If you are a an hardworking and people-person 1st or 2nd Liner, and you are looking to progress with an organisation that has a fantastic approach to work, in an inclusive and innovative environment, then look no further - this is the role for you!
Interviews for this role will be held imminently. To be considered, please send your CV to me now to avoid disappointment.
Please not this role does not offer sponsorship at this time.
Referrals:
If this role isn't right for you, do you know someone that might be interested? You could earn £1,000 of retail vouchers if you refer a successful candidate to Oscar. Email: to recommend someone for this role.
Role: 1st / 2nd Line Support
Salary: £26-32,000 DOE + Benefits
Location: Manchester
Work Pattern: Hybrid
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