The First Line Team Leader is responsible for leading the team of First Line Support Analysts.
You will act as the escalation point for the First Line Team, ensuring that the team who support our clients respond to all queries and issues within defined quality and within S.L.A.
The role is responsible for the completeness and accuracy of the Shift and On-Call patterns and the general wellbeing of the First Line Team as well as other team leadership duties as defined below.
Be responsible for 1st/2nd line support, both in person and remotely.
General
As a 1st/2nd line support engineer,you will be responsible for providing up to L2 solutions for their clients, acting as a senior point of contact for resolutions from the service desk and escalating above as appropriate.
In Technology Group are looking for a 1st/2nd Line Support Engineer to join one of our clients in North London, based on site.
My client, a large MSP based in Kent, are looking for a 1st Line Support Engineer to join their ever-growing team.
You will play a critical role in providing technical support and assistance to end-users within the organisation.
You will be responsible for diagnosing and resolving technical issues, responding to service requests, and ensuring a smooth and efficient IT environment.
the 1st/2nd Line Support Engineer will be responsible for the proactive monitoring, maintenance and support/escalation of the incoming IT support requests either by email, phone or internal ticketing system.
To work with site-based IT contacts, including training and advising where necessary to ensure Victoria based staff are fully informed and consistent.
General
Robert Half Technology are assisting the world's leading global fashion powerhouse to recruit a 1st/2nd Line Support Engineer on a contract basis based in their London office
My Non Profit client is urgently looking for a 1st Line IT Support person to support the organisation's corporate communications, marketing and ICT functions, utilising design, technical and communication skills, to ensure that the organisation's views and programmes are effectively communicated to members and constituents in general practice, stakeholders and staff.
3 days a week on site
1st Line IT Support Main Responsibilities
Triaging the IT helpdesk, keeping a log of the IT helpdesk requests, and using the information to present a helpdesk report/analytics.
We are working with a client in the photography industry who are looking for a 1st Line Support Engineer to join their existing team and provide support to a large internal user base for both hardware and software issues across Dell and Apple devices.
Key responsibilities
First point of contact for any IT issues faced by internal users.