A new role has opened up for a motivated and ambitious 1st / 2nd Line Support Technician to join a Manchester-based MSP, close to accessible transport links.
We are now looking for a 2nd Line Support Engineer to handle escalations from the Service Desk Team.
You will be collaborating with third parties to resolve issues, standardise, and automate processes, and formalising procedures for efficient service delivery.
What you'll do
Be responsible for 2nd Line support, both in person and remotely via MS Teams, telephone, and remote access tools.
My client, a large MSP based in Manchester, are looking for a 1st Line Support Engineer to join their ever-growing team.
You will play a critical role in providing technical support and assistance to end-users within the organisation.
You will be responsible for diagnosing and resolving technical issues, responding to service requests, and ensuring a smooth and efficient IT environment.
We are working with an expanding Managed Service Provider in Wigan who pride themselves in fantastic customer service, specialising in managed security infrastructure, IT support and internet / VOIP services.
You will be working within a collaborative environment with a highly skilled team of professionals who deliver solutions to a wide range of organisations across the North West.
1st/2nd Line Service Desk Technician - £24K - £28K
We are excited to offer an outstanding opportunity for a proactive and enthusiastic 1st Line Service Desk Technician with experience in a fast-paced service desk environment.
In this role, you will be essential in providing comprehensive technical support to internal staff and the IT team, ensuring issues are managed, monitored, and resolved efficiently and within established standards.
It's a mixed vendor environment with bias towards Juniper, Mikrotik, Fortinet, Ubiquiti, UniFi and Ruckus but we're more interested in who you are as a network support engineer, rather than nailing down a specific vendor or piece of kit - it's assumed you are 1st / 2nd line level, and if you don't know something, you'll have the drive and wits to learn it.
They are well funded, growing and from the Manchester City Centre location, you'll join the 1st - 2nd line network support team and troubleshoot and sort a range of network connectivity issues for their business customers, so WAN, LAN, WiFi & VoIP.
We're looking for a network support engineer, ideally from a service provider back ground (ISP/MSP) background to join this rapid growth builder and operator of next generation networks across the UK.