Job Title: 1st / 2nd Line Helpdesk Engineer
Location: Wigan
Work Structure: Office based
Salary: £25,000 - £30,000
We are working with an expanding Managed Service Provider in Wigan who pride themselves in fantastic customer service, specialising in managed security infrastructure, IT support and internet / VOIP services.
You will be working within a collaborative environment with a highly skilled team of professionals who deliver solutions to a wide range of organisations across the North West.
Benefits:
- Competitive salary dependent on experience
- Professional development and growth plan
- Full support/induction and training
- Collaborative and supporting team environment
- Workplace pension
Technical Skills:
- Microsoft Office 365
- Antivirus solutions
- Internet Connectivity
- Active Directory / Group Policies
- Cloud support (Azure, AWS)
- Backup systems (Veeam, backup exec etc)
- Software and hardware installs
- Networking Protocols - DNS, DHCP, TCP/IP, WAN/LAN
Day-to-day:
- Ensure IT issues raised via phone, email, ticketing software are all logged correctly
- To resolve issues adhering to SLA's, ensuring to update helpdesk system
- Install new hardware (printers, servers, work stations etc)
- Install software for end users
- Ensure issues / tickets are resolved or escalated to completion
- Set up accounts, passwords (new and resets), permissions
- Monitoring IT systems and infrastructure
- Helping the team with any internal or external projects
- Occasional on-site visits
If you meet the specification above and you're ready to take your career to the next level, please apply for immediate consideration!
Keywords: IT Support Engineer, MSP Engineer, 1st/2nd Line, Helpdesk Technician, Help Desk
In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.