Role: Enterprise Customer Service (12 Month FTC) Location: Whiteley, Hampshire Competitive Salary: £26,000 Per Annum Fantastic Hours: Monday - Friday, 08:30 - 17:30 The task at hand: As part of our Enterprise Customer Service Team, you will be offering an exceptional level of service to Onecom customers ensuring that every communication is both a professional and positive experience. The service must be pro-active, timely and informative, balancing the needs of the business and the customer. Key Responsibilities: Manage a portfolio of accounts. To provide support to our customers, the sales teams and members of your own team. Display a polite and professional telephone manner at all times. Liaise with business customers in resolving problems and answering queries via telephone, email and web chat, working to a first call' resolution target. Attend meetings with potential and existing customers. To play an integral part in building relationships with our customers and the key role in the management and retention of the customer now and in the future. Managing relationships at all points up to Director level. Escalation point for every eventuality inspiring confidence in the customer as the go-to' contact. To manage and maintain bespoke and complex accounts, each with varying requirements. Bespoke reports generated each month for selected customers. Process management - pro-active to a very high degree, ensuring that the customer never has to chase us for an update on any query. Ideal Candidate: Excellent communication and organisational skills. Must be able to work well under pressure and remain clam in stressful situations. A proactive approach. Ability to work to strict deadlines and prioritise workload. Attention to detail and accuracy. Ability to retain knowledge. Excellent telephone manner including listening skills. Great business sense and commercially aware of the consequences of decision making, striking the right balance between customer service and profit. Strong organisational and negotiation skills. Personable, confident and strong personality Passionate about providing an excellent service with every customer interaction Onecom Perks and Benefits: Agile working: Enabling our people to work where they work best, using our Agile Working Policy Holidays: 25 days holiday plus bank holidays and the option to Buy/Sell 5 days a year Birthday Break: Day off for your birthday, during your birthday month MyTime: 12 paid hours a year to use for early finishes, appointments, or longer lunch breaks Electric Car Scheme: Purchase a brand-new electric car through our EV Scheme Wellbeing: Discounted Gym membership, free access to guided meditation and sleep stories, subsidised Fitbit, Cycle to work scheme, Free breakfast & fresh fruit in our offices, Eye-care vouchers, Financial Wellbeing support Pension: We offer 9% combined pension contribution Lifestyle: 4 x Salary life assurance, Employee Assistance Programme, 24/7 access to Mental Health support Parental Leave: Enhanced Parental Leave policy (based on length of service), whether you or your partner are giving birth, going through surrogacy or adoption Rewards: Quarterly employee reward programme and annual awards Discounts: Discounts on tech Referral Incentive: You'll receive a bonus for each successful friend or family member you refer Socials: Work hard and play hard with our all-expenses paid company events and parties Foundation: Paid time off to support your chosen charity initiatives and events for our Charity partners Academy: Limitless professional development with access to our in-house training academy Who we are Onecom is the recognised provider of Communication Technology, trusted by UK Organisations to deliver unparalleled expertise and simply brilliant customer experiences to more than 800,000 Corporate citizens globally. We've built an award-winning team of 650 ambitious, inspiring and innovative individuals. We're driven by our pride in our brand and our dedication to create a market-leading environment where our people can be the best version of themselves. Want to join our journey? Apply Now. Equity, Diversity & Inclusion Onecom wants to meet the aims and commitments set out in our Equal Opportunities Policy. This includes not discriminating under the Equality Act 2010 and building an accurate understanding of the make-up of our talent pools in encouraging equity, diversity and inclusion. We ask candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and the data gathered will be used to inform our future initiatives. Notice to Recruitment Agencies Onecom operates a direct sourcing model and does not accept speculative CVs

Sales Executive Location: Whiteley Competitive Salary: £25,000 uncapped commission (earn up to £60k a year) Fantastic Hours: Mon Fri, 8:45am 5:30pm The task at hand: We are looking for an enthusiastic, ambitious Sales Executive to join our Sales team in Whiteley. You will be responsible for prospecting, qualifying, and converting opportunities for new customers. You'll be great in this role if: - You're financially driven, hungry for success and enjoy working in a fast-paced team environment - You've got a strong sales ability and proactive approach?? - You're aware of market trends that will have an impact on Onecom and our offerings to clients? - You're passionate about providing an excellent experience with every interaction??? - You're got brilliant IT skills and an interest in technology??? - You always see a task through to the end, ensuring full ownership? - You have a creative approach and are self-motivated to go the extra-mile?? - You've got excellent communication and organisational skills and you can plan and prioritise your workload??? - You're a team player, who enjoys working with people?and contributing to the overall success of both the Sales team and organisational objectives? - You can work to tight deadlines, getting your work done reliably with minimal supervision???? - You can work well under pressure and remain clam in stressful situations??? - You're a champion of the Onecom core values: Innovation, Integrity, Ambition, Knowledge, Inspiration?? What you'll be busy doing: - Making outbound calls to businesses to qualify them on their telecoms requirements and as such creating business solutions - Building and managing successful customer relationships - Listening to customer requirements and presenting appropriately to make a sale - Negotiating on price, costs, delivery and specifications with customers and managers - Delivery of KPI and targets to include volume and profit - Cleansing of data on the Company's database - Carry out effective account management of existing business and scope out opportunities for further business - Complying to Ofcom standards by following a scripted sales pitch and proven sales process Onecom Perks and Benefits: Holidays: 25 days holiday plus bank holidays and the option to Buy/Sell 5 days a year Birthday Break: Day off for your birthday, during your birthday month MyTime: 12 paid hours a year to use for early finishes, appointments, or longer lunch breaks Electric Car Scheme: Purchase a brand-new electric car through our EV Scheme Wellbeing: Discounted Gym membership, free online workouts, subsidised Fitbit, Cycle to work scheme, Free breakfast & fresh fruit in our offices, Eye-care vouchers, Financial Wellbeing support Pension: We offer 9% combined pension contribution Lifestyle: 4 x Salary life assurance, Employee Assistance Programme, 24/7 access to Mental Health support Parental Leave: Enhanced Parental Leave policy (based on length of service), whether you or your partner are giving birth, going through surrogacy or adoption Rewards: Quarterly employee reward programme and annual awards Discounts: Discounts on tech Referral Incentive: You'll receive a bonus for each successful friend or family member you refer Socials: Work hard and play hard with our all-expenses paid company events and parties Foundation: Get involved in fundraising activities and events for our Charity partners Academy: Limitless professional development with access to our in-house training academy Who we are Onecom is the recognised provider of Communication Technology, trusted by UK Organisations to deliver unparalleled expertise and simply brilliant customer experiences to more than 800,000 Corporate citizens globally. We've built an award-winning team of 650 ambitious, inspiring and innovative individuals. We're driven by our pride in our brand and our dedication to create a market-leading environment where our people can be the best version of themselves. Want to join our journey? Apply Now. Equity, Diversity & Inclusion Onecom wants to meet the aims and commitments set out in our Equal Opportunities Policy. This includes not discriminating under the Equality Act 2010 and building an accurate understanding of the make-up of our talent pools in encouraging equity, diversity and inclusion. We ask candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and the data gathered will be used to inform our future initiatives. Notice to Recruitment Agencies Onecom operates a direct sourcing model and does not accept speculative CVs.