Role: Enterprise Customer Service (12 Month FTC)
Location: Whiteley, Hampshire
Competitive Salary: £26,000 Per Annum
Fantastic Hours: Monday - Friday, 08:30 - 17:30
The task at hand: As part of our Enterprise Customer Service Team, you will be offering an exceptional level of service to Onecom customers ensuring that every communication is both a professional and positive experience. The service must be pro-active, timely and informative, balancing the needs of the business and the customer.
Key Responsibilities:
- Manage a portfolio of accounts.
- To provide support to our customers, the sales teams and members of your own team.
- Display a polite and professional telephone manner at all times.
- Liaise with business customers in resolving problems and answering queries via telephone, email and web chat, working to a ‘first call' resolution target.
- Attend meetings with potential and existing customers.
- To play an integral part in building relationships with our customers and the key role in the management and retention of the customer now and in the future.
- Managing relationships at all points up to Director level.
- Escalation point for every eventuality – inspiring confidence in the customer as the ‘go-to' contact.
- To manage and maintain bespoke and complex accounts, each with varying requirements.
- Bespoke reports generated each month for selected customers.
- Process management - pro-active to a very high degree, ensuring that the customer never has to chase us for an update on any query.
Ideal Candidate:
- Excellent communication and organisational skills.
- Must be able to work well under pressure and remain clam in stressful situations.
- A proactive approach.
- Ability to work to strict deadlines and prioritise workload.
- Attention to detail and accuracy.
- Ability to retain knowledge.
- Excellent telephone manner including listening skills.
- Great business sense and commercially aware of the consequences of decision making, striking the right balance between customer service and profit.
- Strong organisational and negotiation skills.
- Personable, confident and strong personality
- Passionate about providing an excellent service with every customer interaction
Onecom Perks and Benefits:
Agile working: Enabling our people to work where they work best, using our Agile Working Policy
Holidays: 25 days holiday plus bank holidays and the option to Buy/Sell 5 days a year
Birthday Break: Day off for your birthday, during your birthday month
MyTime: 12 paid hours a year to use for early finishes, appointments, or longer lunch breaks
Electric Car Scheme: Purchase a brand-new electric car through our EV Scheme
Wellbeing: Discounted Gym membership, free access to guided meditation and sleep stories, subsidised Fitbit, Cycle to work scheme, Free breakfast & fresh fruit in our offices, Eye-care vouchers, Financial Wellbeing support
Pension: We offer 9% combined pension contribution
Lifestyle: 4 x Salary life assurance, Employee Assistance Programme, 24/7 access to Mental Health support
Parental Leave: Enhanced Parental Leave policy (based on length of service), whether you or your partner are giving birth, going through surrogacy or adoption
Rewards: Quarterly employee reward programme and annual awards
Discounts: Discounts on tech
Referral Incentive: You'll receive a bonus for each successful friend or family member you refer
Socials: Work hard and play hard with our all-expenses paid company events and parties
Foundation: Paid time off to support your chosen charity initiatives and events for our Charity partners
Academy: Limitless professional development with access to our in-house training academy
Who we are
Onecom is the recognised provider of Communication Technology, trusted by UK Organisations to deliver unparalleled expertise and simply brilliant customer experiences to more than 800,000 Corporate citizens globally.
We've built an award-winning team of 650+ ambitious, inspiring and innovative individuals.
We're driven by our pride in our brand and our dedication to create a market-leading environment where our people can be the best version of themselves. Want to join our journey? Apply Now.
Equity, Diversity & Inclusion
Onecom wants to meet the aims and commitments set out in our Equal Opportunities Policy. This includes not discriminating under the Equality Act 2010 and building an accurate understanding of the make-up of our talent pools in encouraging equity, diversity and inclusion. We ask candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and the data gathered will be used to inform our future initiatives.
Notice to Recruitment Agencies
Onecom operates a direct sourcing model and does not accept speculative CVs