To lead on the housing management strategy improvement plan and review all policies, processes for housing management and sheltered services, using business intelligence, benchmarking data to deliver transformation to services.
To deliver a value for money neighbourhood and sheltered housing service which builds safe and sustainable communities, provides excellent resident experience, improves satisfaction and enhances the quality of life and opportunity for residents.
To monitor and analysis of statutory KPI's and LPI's and setting and monitoring appropriate performance targets to deliver an efficient and streamlined service.
The Sheltered Housing Manager will be responsible for leading a team to deliver an enhanced housing management service, aimed at improving the quality of life and satisfaction for older and vulnerable residents.
This role involves working closely with key partners and stakeholders to ensure residents have access to a range of housing and support services, and to continually improve service delivery.