Building Manager - Mixed Use Development
Wembley
£50,000 per annum
Monday to Friday
The Building Manager is to be responsible for maintaining the quality standards of a prestigious residential development comprising of 250 apartments.
This will initially be on a temporary basis with the view to go permanent.
The Building Manager will take overall responsibility for the development including the efficient management of site-based staff, overseeing planned and reactive maintenance including contractor management, ensuring the communal areas are well presented, and providing an exceptional level of customer service to all residents and visitors to the development.
- Perform regular quality inspections/site walk arounds, inspecting all internal and external communal areas on a daily basis for cleanliness, checking for any faults to equipment, any damage to the building and any health and safety risks.
- Manage contractors, monitoring the work and performance of contractors on site, including approving and assessing all maintenance work, ensuring contractors are working safely and administering signing-in/out procedures.
- Co-ordinate planned maintenance, working with the Estate Manager to ensure that items identified on the Planned Maintenance Schedule are undertaken on time and to the required standards/guidelines.
- Be responsible for stock management, managing the purchase of day-to-day items (e.g. lamps and cleaning materials) and ensure stock levels are maintained.
- Facilitate the collection of meter readings for communal utilities.
- Carry out system testing around the building (including services such as emergency lighting, fire alarm systems/smoke vents and lift emergency lines).
- Ensure residents use the correct parking bays and assist with any parking-related issues.
- Monitor and access the CCTV system as required.
- Engage, timetable and oversee all contractors, both routine and non-routine for minor work and repairs within the development
- Provide a 'hands on' presence where needed to keep the development clean and tidy.
- Assist the Estate Manager with the preparation of budgets
- Be fully conversant with the Lease Agreements especially the rules and regulations of the estate.
- Ensuring that service charge funds are not spent in services on premises that have been demised to leaseholders (ie. inside apartments) and therefore their responsibility.
- Be responsible for refuse management - through existing staff or external contractors, he or she will maintain the refuse stores; ensuring rubbish is moved into the correct bins, sweeping/washing floors and bins and ensuring the bin stores area accessible on collection days.
- Provide input to the Estate Manager for Directors meetings, queries and resident communication.
- Assist the Estate Manager when retendering of annual contracts and contractor performance is being considered.
Day-to-day Maintenance & Repairs
- Request quotes and issue work orders.
- Arranging repairs with contractors and follow up to completion.
- Follow up emergency repairs which happen out of hours.
- Replace blown bulbs within communal areas on a daily basis.
- Carry out minor maintenance tasks such as adjusting doors/hinges, door closers and handles.
- Follow up communication with resident when reactive repairs are completed.
Service to Residents
- Take overall responsibility for the administration and day-to-day operation of the residents' 'Front of House' services including, parcel handling (managing parcel deliveries/collections), the Estate / residents' key handling services and other duties as dictated by the site
- Provide a visible on-site presence and be the first point of contact for tenants, either via telephone or in person at the office, regarding communal maintenance issues, complaints, emergencies etc., assisting where appropriate or referring to the Estate Manager if required.
- Monitor tenant move-ins/outs to ensure that no damage or problems occur in the communal areas and that disruption to neighbouring properties is minimised.
- Meet and greet all new residents (lessees and sub-tenants), welcoming them and familiarising them with the 'house rules' and introducing the on-site staff
Team Management
- Design cleaning and security scopes of services to be followed on the estate.
- Completing all staff inductions and training as required, identifying on-going needs of the team.
- Management of uniform and equipment on the site ensuring that all staff have the tools to deliver their required roles at all times.
- Management of holidays and sickness ensuring maximum efficiency is achieved and reporting it all to the HR team to log securely.
- Be responsible for supporting, overseeing and managing the work of staff including Security, Cleaning and any other on-site staff.
- Completing the annual appraisals of staff.
- Updating and enforcing the policies and procedures manual
The successful candidate:
- Experience of managing prestigious developments. Your experience may be in the residential block management or hospitality sectors. We are also happy to consider those with an armed forces background.
- Experience of leading, mentoring, coaching and developing a team.
- Experience of contractor management including approving and assessing all sub-contractor works.
- Some experience of financial management would be desirable.
- Be reasonably competent in the use of Microsoft Office (Excel, Word and Outlook)
- Possess a good standard of education (essential).
- Preferably possess a full, clean driving licence; however, this is not essential.