This role is to provide support to the Company's Primary Managed Service Contract (MSC) customers who call into the Customer Support Centre (CSC) to deliver a seamless consolidated service for their technical and product enquiries.
You will also need to monitor and ensure that the Key Performance Indicators (KPIs) are met from their service suppliers and complete any escalation activities as required to ensure that all customer support is delivered to their customer contractual obligations.
This will include managing and accurately recording instrument faults in the MS Dynamics CRM and deliver on set customer response KPI targets.
Posted by NonStop Consulting Ltd • £11K/yr to £100K/yr
I'm currently looking for SAP Techno-Function Consultant with 8 years of experience in SAP implementation projects, including at least one full-cycle greenfield implementation, to join a Central Government Authority on a Contract for 18 months in Reading.
Suitable candidates need to be able, and willing to undergo Security Clearance Checks (SC Clearance and DV Clearance)
As a temporary Customer Care Representative you will be the central link between the Customer, Operations, Sales Team and Global Business Solution Centre to ensure client's requirements are met in the most efficient and cost effective way.
Please note: This role is a 12-month maternity cover role and our client would be looking to onboard someone at the end of August/beginning of September 2024.
You will build strong relationship with the customer, act as the voice of the customer and manage the sales order process through to shipment for assigned customers and affiliates.
Posted by Diana Duggan UK Limited • £400/day to £550/day
We are supporting our client with a Business Process Specialist role.
Your role will be to work across different areas within the business, to help review and analyse current business processed and to help drive change and improvements within these areas.
You will use Lean Six Sigma and Quality metrics methodology to create effective and efficient business processes.