IT Technician / Helpdesk Analyst / 1st & 2nd Line Support Engineer who has a sound, basic understanding of IT Technology and IT Terminology, covering Windows Server, Desktop / Workstation software applications and networking technologies is required for a well-established Cloud Solutions Provider based in Southwick, West Sussex.
Posted by Solve Recruitment Limited • £23K/yr to £27K/yr
You will be troubleshooting all 1st line relevant queries, such as password resets, creating tickets, MFA/2FA support, SSL VPN moving onto Office 365 and Azure/Entra support.
We have an opportunity for a bright and bubbly character to join our clients IT company as a 1st Line Support Technician.
Your role will be to take calls from clients, building strong relationships with them at all times.
Posted by Stratospherec Limited • £45K/yr to £48K/yr
Technical Author - Top Global Media Systems company - Lancing, West Sussex
My client is a digital media company who are recruiting for an experienced Technical Author to join their team in West Sussex.
This role is mostly working onsite at their Sussex offices and will require you to be able to drive to their office as they do not have easy public transport access.
Posted by Global Technology Solutions Ltd • £20K/yr to £25K/yr
General
As a Junior IT Engineer based at London Gatwick, UK, your primary responsibility will be to manage and resolve technical issues that are escalated from the helpdesk.
You will work closely with end users to troubleshoot and resolve hardware, software, and connectivity problems, while also contributing to various business projects.
We are looking for a Customer Service Representative who can handle inbound calls from our clients and provide first-line technical support.
The ideal candidate will have a strong customer service background with the ability to troubleshoot and identify issues related to our products, ultimately reducing the need for on-site engineer visits.
Key Responsibilities
Handle incoming calls from our clients and try and resolve the issues without the need for an expensive engineer to go out on site.