Provide technical assistance and support to customers via phone, email, and chat channels.
General
Within the Technical Support team, you will play a crucial role in providing exceptional technical assistance to our customers, troubleshooting issues, and ensuring timely resolution to support their needs.
Due to exponential growth, there is now an opportunity and a requirement for a 2nd Line of Support Technician to join an award-winning global provider of software and hardware solutions in the automotive industry.
We are currently supporting our Client in the recruitment of a 1st or 2nd Line IT Support Technician to provide technical support to end-users who need assistance with their IT Services.
This Client needs a customer-focused team player with 1-3 years' experience of working within a similar IT Support Technician role, experience in Microsoft 365, Voip, Network Management and Desktop and Server management required.
The perfect candidate will be enthusiastic and positive towards their work, with fantastic attention to detail, be organised and be able to prioritise issues and requests as they come in.
Support duties include desktop, laptop and tablet platforms, application software (including MS Office, Autodesk), mobile... phones, photocopiers (Ricoh and Konica) and Plotters (HP).
As IT Support Engineer, you will provide support across our remote sites (primarily Kent, Outer London and M11 corridor, however this is subject to expansion following contract wins) and providing cover in the office when not out on sites.
This role will be primarily based in the field travelling between sites during the week to provide a consistent level of support and training.
The Client Support Advisor will be responsible for providing excellent and efficient customer service to clients requiring installation services for their products.
Due to growth, they are currently seeking a Client Support Advisor to join them permanently.
KHR is working with a market-leading company based in the Gravesend area.
Asa the EUC Support Analyst it is your responsibility to provide both onsite and remote 2nd line technical support of end user technology throughout Sysco GB.
Sysco are currently recruiting for an EUC Support Analyst to join the Technology team on a full time, permanent basis, reporting to the Infrastructure and Field Support Manager.
Promoting excellent customer service, dealing with colleagues in a professional, friendly and helpful manner.