As IT Support Engineer, you will provide support across our remote sites (primarily Kent, Outer London and M11 corridor, however this is subject to expansion following contract wins) and providing cover in the office when not out on sites.
This role will be primarily based in the field travelling between sites during the week to provide a consistent level of support and training.
Support duties include desktop, laptop and tablet platforms, application software (including MS Office, Autodesk), mobile... phones, photocopiers (Ricoh and Konica) and Plotters (HP). You will be required to assist in new construction site setups and site closures including installation of Starlink satellites, CAT6 cabling and WiFi systems.
You will need to have a good level of technical problem-solving ability as well as interpersonal and customer care skills.
This is a full-time position, Monday to Friday 9 hours a day, flexible between 7am-6pm dependent on which site you will be visiting.
Competitive salary dependant on experience.
Key Tasks and Responsibilities: • Providing support to Specialist software's (Bluebeam, Autodesk Suite (AutoCAD LT, Civil 3D, Revit). • Respond to and log helpdesk enquiries in a timely manner and provide fixes for our desktop / laptop hardware and software applications. • Escalating to 3rd line support (both internally and to external suppliers) where required and managing this through to resolution. • Provision of site setups. • Provision of mobile phones and associated accessories. • Active directory account management (including starters/leavers). • Providing support to all Sites Network Infrastructure (Starlink, Netgear Orbi and UniFi/Ubiquiti Wireless systems). • Providing cover for the helpdesk, as and when required (out of shift, holidays, etc.). • Maintain and Improve Departmental documentation.
Qualities and Capabilities Required: • Believe in and uphold our company values. • Minimum of 5 years' practical experience in an IT support / service function role. • Working knowledge of MS Office products including SharePoint. • Demonstrable customer service-oriented skills. • Comfortable working at height (ladders etc.) • Full Driving License and own car. • Right to Work in UK documentation. • Inquisitive mindset and willingness to ask questions and challenge current process in the pursuit of improvement.
Job Type: Full-time
Benefits: • Company events • Company pension • Cycle to work scheme • Health & wellbeing programme • Life insurance • On-site parking
Schedule: • Monday to Friday
Education: • GCSE or equivalent (required)
Experience: • Recent IT Support: 3 years (required)
Language: • Fluent English (required)
Licence/Certification: • Full Driving Licence (required)
Work authorisation: • United Kingdom (required)
Work Location: On the road
Application deadline: 01/07/2024 Reference ID: IT Support Engineer