Provide technical assistance and support to customers via phone, email, and chat channels.
General
Within the Technical Support team, you will play a crucial role in providing exceptional technical assistance to our customers, troubleshooting issues, and ensuring timely resolution to support their needs.
Due to exponential growth, there is now an opportunity and a requirement for a 2nd Line of Support Technician to join an award-winning global provider of software and hardware solutions in the automotive industry.
They are now seeking an experienced technical support specialist to join their established team in Aylesford.
The ideal candidate will come from a technical support background, have at least 5 years' experience in Compaction / Heavy plant and will be based within a commutable distance of Aylesford.
My client is an established manufacturer and supplier of compaction and tarmacking equipment.
My client is seeking a dedicated and detail-oriented Technical Administrator to provide essential support to their Financial Advisers and Senior Paraplanner.
The role involves managing various client administration tasks, enabling their advisers to focus more on client-facing activities.
Responsibilities include attending client meetings, conducting research, preparing client recommendations, and maintaining strong relationships with providers and third parties.
We are currently supporting our Client in the recruitment of a 1st or 2nd Line IT Support Technician to provide technical support to end-users who need assistance with their IT Services.
This Client needs a customer-focused team player with 1-3 years' experience of working within a similar IT Support Technician role, experience in Microsoft 365, Voip, Network Management and Desktop and Server management required.
The perfect candidate will be enthusiastic and positive towards their work, with fantastic attention to detail, be organised and be able to prioritise issues and requests as they come in.
Support duties include desktop, laptop and tablet platforms, application software (including MS Office, Autodesk), mobile... phones, photocopiers (Ricoh and Konica) and Plotters (HP).
As IT Support Engineer, you will provide support across our remote sites (primarily Kent, Outer London and M11 corridor, however this is subject to expansion following contract wins) and providing cover in the office when not out on sites.
This role will be primarily based in the field travelling between sites during the week to provide a consistent level of support and training.