Within the Technical Support team, you will play a crucial role in providing exceptional technical assistance to our customers, troubleshooting issues, and ensuring timely resolution to support their needs.
Due to exponential growth, there is now an opportunity and a requirement for a 2nd Line of Support Technician to join an award-winning global provider of software and hardware solutions in the automotive industry.
Key Responsibilities
Provide technical assistance and support to customers via phone, email, and chat channels.
We are looking for Team Leaders to join our call centre in Dover on a 9-month fixed-term contract.
There will be a potential for the role to be made permanent or extended.
General
You will work as part of our vibrant and committed Helpline team which is expanding in number, to continue the excellent work it does in supporting individuals and families who are seeking asylum in the UK.
You will manage a small team, with the scope to hand-pick your team and lead on several complex projects imperative to keeping the business operational and innovative.
Our trusted partner, which operates within the UK, is hiring a Technical Lead DBA to oversee the DBA function within a multi-million-pound corporation.
As IT Support Engineer, you will provide support across our remote sites (primarily Kent, Outer London and M11 corridor, however this is subject to expansion following contract wins) and providing cover in the office when not out on sites.
Support duties include desktop, laptop and tablet platforms, application software (including MS Office, Autodesk), mobile... phones, photocopiers (Ricoh and Konica) and Plotters (HP).
This role will be primarily based in the field travelling between sites during the week to provide a consistent level of support and training.