Within the Technical Support team, you will play a crucial role in providing exceptional technical assistance to our customers, troubleshooting issues, and ensuring timely resolution to support their needs.
Due to exponential growth, there is now an opportunity and a requirement for a 2nd Line of Support Technician to join an award-winning global provider of software and hardware solutions in the automotive industry.
Key Responsibilities
Provide technical assistance and support to customers via phone, email, and chat channels.
We are looking for Team Leaders to join our call centre in Dover on a 9-month fixed-term contract.
There will be a potential for the role to be made permanent or extended.
General
You will work as part of our vibrant and committed Helpline team which is expanding in number, to continue the excellent work it does in supporting individuals and families who are seeking asylum in the UK.
As IT Support Engineer, you will provide support across our remote sites (primarily Kent, Outer London and M11 corridor, however this is subject to expansion following contract wins) and providing cover in the office when not out on sites.
Support duties include desktop, laptop and tablet platforms, application software (including MS Office, Autodesk), mobile... phones, photocopiers (Ricoh and Konica) and Plotters (HP).
This role will be primarily based in the field travelling between sites during the week to provide a consistent level of support and training.
A customer-focused, highly technical, and enthusiastic Field Engineer is needed to provide on-site break/fix repair services for desktop PCs, laptops, and servers.
This mobile-based role offers a competitive salary plus fantastic benefits!
Benefits Include: Competitive salary, comprehensive training, company vehicle, opportunities for career growth, and a supportive work environment.
Asa the EUC Support Analyst it is your responsibility to provide both onsite and remote 2nd line technical support of end user technology throughout Sysco GB.
Sysco are currently recruiting for an EUC Support Analyst to join the Technology team on a full time, permanent basis, reporting to the Infrastructure and Field Support Manager.
Promoting excellent customer service, dealing with colleagues in a professional, friendly and helpful manner.
This newly created role will lead the business applications service desk to ensure all SLA's are met effectively, develop and implement policies and procedures that will increase efficiency and enhance customer service across all aspects of the service desk and also participate in ISO audits and maintain ISO standards when required.
I'm currently working with a market leading Automotive company, operating on a global scale, who are looking for a Business Applications Support Lead to join the growing team.
General
Business Applications Support Lead - £35-40k - Hybrid