A customer-focused, highly technical, and enthusiastic Field Engineer is needed to provide on-site break/fix repair services for desktop PCs, laptops, and servers. This mobile-based role offers a competitive salary plus fantastic benefits!
Benefits Include: Competitive salary, comprehensive training, company vehicle, opportunities for career growth, and a supportive work environment.
Role Overview
In this role, you will be responsible for maintaining and repairing IT hardware, managing customer relations, and supporting various technical projects. You will also provide telephone support to customers when needed.
Responsibilities:
- Providing on-site break/fix repair services for desktop PCs, laptops, and servers.
- Maintaining excellent customer relations and ensuring clear communication regarding repair status.
- Fully updating job details before leaving customer sites.
- Regularly communicating with the call allocation team.
- Completing all allocated work within the working day.
- Ensuring service administration is up-to-date.
- Maintaining and managing allocated boot stock and company vehicle.
- Locating and managing parts allocated for jobs.
- Providing telephone support on the helpdesk as required.
- Assisting in the Repair Centre if needed.
- Complying with internal management systems and safety procedures.
- Supporting the company's corporate social responsibility strategy.
- Undertaking any other duties or projects as requested by the reporting manager.
Essential Qualifications and Experience:
- Full driving licence.
- Previous experience in field service repair work.
- Strong knowledge of laptop and desktop hardware break/fix methodologies.
Desired Qualifications:
- CompTIA A+
- Lenovo RWST217
- CSCS/ECS Card
Desired Experience and Skills:
- Server hardware repair knowledge and understanding of server technologies.
Person Specification:
- Passion for the brand with contagious enthusiasm and commitment.
- Growth mindset with a focus on personal and business growth.
- Teamwork skills to build effective and collaborative relationships.
- Customer focus with a proactive approach to service.
- Clear and effective communication with both technical and non-technical audiences.
Want to know more?
As a specialist IT recruitment agency at GreatFind Recruitment, we genuinely care about our candidates and clients. We strive to provide a personalised and consultative service, and we would be more than happy to chat with you about this role in more detail.
About GreatFind Recruitment
Here at GreatFind Recruitment, with 20 years EdTech experience, we specialise in Sourcing IT Talent for Education and the technology sector. Our clients include schools, multi-academy trusts, IT service providers, IT resellers, and educational software providers,
Providing marketing, sales, technical, and operational professionals is our forte. At our agency, we know exactly what skills, personal attributes, and work experience our candidates need to succeed within our clients' businesses.
We are an equal opportunity provider.
Please note that as a result of the high volume of applications we receive, we may not be able to provide individual responses to each application. If you have not received any communication from us within three business days, please consider your application unsuccessful.