Business Applications Support Lead - £35-40k - Hybrid
Overview:
I'm currently working with a market leading Automotive company, operating on a global scale, who are looking for a Business Applications Support Lead to join the growing team. This newly created role will lead the business applications service desk to ensure all SLA's are met effectively, develop and implement policies and procedures that will increase efficiency and enhance customer service across all aspects of the service desk and also participate in ISO audits and maintain ISO standards when required. The ideal candidate will have strong technical expertise, excellent leadership skills, and a deep understanding of business processes and applications.
Role & Responsibilities:
- Lead the operations of the service delivery and support desk to ensure the effective management of 1st, 2nd and 3rd line support.
- Oversee the daily operation and support of business applications, ensuring their availability, reliability, and performance.
- Act as a liaison between the IT department and business units, understanding their needs and translating them into technical requirements.
- Coordinate team activities, set priorities, and ensure adherence to service level agreements (SLAs).
- Implement and monitor application maintenance plans, including regular updates, patches, and upgrades.
- Identify areas for process improvement and work on initiatives to enhance the efficiency and effectiveness of application support.
- Coordinate with project teams to plan, execute, and monitor project activities related to business applications.
- Maintain and improve ISO standards and procedures.
- Generate regular reports on application performance, support metrics, and team performance.
Essential Skills & Experience:
- 2+ years' hands on experience in Business Central support
- Strong business process expertise and knowledge of standard business system processes
- Competent MS Excel user and comfortable working with data
- Exceptional communication and interpersonal skills
- A willingness to learn new skills
- Ability to work collaboratively with cross-functional teams
- Proactive, enthusiastic and driven
Package:
- £35-40k
- Company benefits
- Hybrid working – 3 days in office