Techunite Ltd are recruiting for a customer focussed technical support representative.
This is a level 1 support role so customers will be reaching this representative first.
Although this role will be supporting the companies niche software, this individual will also be troubleshooting Windows PC's and networking issues too.
Posted by TEC PARTNERS LIMITED • £25K/yr to £30K/yr
About the Role
Join our team as a Technical Support Specialist, where you'll play a pivotal role in providing expert assistance across our range of chemistry products.
Reporting to the Technical Service Manager, this position encompasses three primary areas: Technical Support, Custom Quotation, and R&D Application Testing.
General
Delivering technical support via phone, email, and online channels to end-users, distributors, and internal teams.
We are recruiting for a Trainee Technical Support Representative to join our Lichfield based client.
Their products range from cameras and digital video recorders through to reverse parking solutions and their customers range from individuals and small businesses through to extensive fleet work.
The business specialise in the design and production of innovative vehicle safety and security products.
The Technical Support Specialist position involves both internal and external customer service, provisioning hardware, fault diagnostics and ongoing product support.
The Technical Support Specialist will be rewarded with free onsite parking, company events, holidays which increase with service to 30 plus Bank Holidays; attendance bonus; company bonus; ongoing training and genuine career prospects!
You will be working as part of a well-established, successful business with a strong reputation within their sector.
My client based within the Rail/Rolling Stock Industry is recruiting for an IT Technical Support Technician to operate out of their offices based in Nottingham (Eastwood).
Responsible for maintenance of site servers, site network equipment, site telephony, desktop hardware and peripherals.
This candidate will be a self-starter who can work with minimal supervision providing IT support.
We are looking for a Customer Service Representative who can handle inbound calls from our clients and provide first-line technical support.
The ideal candidate will have a strong customer service background with the ability to troubleshoot and identify issues related to our products, ultimately reducing the need for on-site engineer visits.
Key Responsibilities
Handle incoming calls from our clients and try and resolve the issues without the need for an expensive engineer to go out on site.