Technical Support Specialist
About the Role:
Join our team as a Technical Support Specialist, where you'll play a pivotal role in providing expert assistance across our range of chemistry products. Reporting to the Technical Service Manager, this position encompasses three primary areas: Technical Support, Custom Quotation, and R&D Application Testing.
Key Responsibilities:
Technical Support:
- Delivering technical support via phone, email, and online channels to end-users, distributors, and internal teams.
- Assisting with pre-sale product selection and specifications.
- Handling post-sale inquiries, including installation, setup, and troubleshooting.
- Collaborating with suppliers and QA teams to address technical equipment challenges.
- Providing technical guidance to the Marketing department for content creation.
Custom Quotation:
- Liaising with end-users, distributors, and sales teams to understand customized requirements.
- Generating and sending detailed quotations with cost breakdowns and technical specifications.
- Following up on quotations and monitoring quote metrics.
- Managing custom orders, including coordinating manufacturing and conducting pre-delivery checks.
R&D and Application Testing:
- Conducting prototype testing, debugging, and performance evaluations.
- Producing comprehensive test reports and sharing findings with the team.
- Supporting customer queries and resolving technical issues related to product applications.
Personal Qualities:
- Excellent communication skills, both verbal and written, with the ability to engage positively with diverse stakeholders.
- Proactive and well-organized, with strong attention to detail and accuracy.
- Enthusiastic and resilient, with a solution-oriented mindset.
- Effective prioritization skills to manage a varied workload efficiently.
- Innovative thinker, constantly seeking process improvements and suggesting new initiatives.
- Dedicated team player with the ability to work independently and take initiative.
- Hands-on approach and willingness to engage in practical tasks as required.
- Adaptable and eager to learn new skills.
Experience & Qualifications:
- Educational background in a scientific field, such as a degree in chemistry, physical sciences, or equivalent lab experience.
- Previous experience in a technical support role is advantageous.
- Familiarity with laboratory operations is preferred.
- Proficient in Microsoft Office applications (Word, Excel, PowerPoint).
Join Us: If you're passionate about providing technical support, thrive in a collaborative environment, and are eager to contribute to innovative projects, we invite you to apply for this exciting opportunity.
Benefits:
- Competitive salary
- Comprehensive benefits package
- Opportunities for career growth and development
Apply today and be part of our dedicated team driving excellence in technical support and customer satisfaction.