Techunite Ltd are recruiting for a customer focussed technical support representative. Although this role will be supporting the companies niche software, this individual will also be troubleshooting Windows PC's and networking issues too. This is a level 1 support role so customers will be reaching this representative first. This a remote based role but for the training period you must be able to go to the Reading office.
Key Responsibilities:
- Provide excellent customer service in a busy call centre environment
- Answer incoming requests from customers and respond in a timely manner.
- Troubleshoot a variety of desktop computer issues including internet connectivity, printer functionality, and proprietary security software functionality
- Install and configure proprietary software on remote customer computers
- Thoroughly document and update cases in our ticketing system
- Identify and escalate priority cases to higher technical support representatives or supervisor as appropriate.
Experience & Skills:
- Proficiency in Windows OS, macOS, MS Office, Adobe Reader
- Hardware proficiency: Troubleshooting symptoms of hardware failure, printing functionality and common fail points
- Excellent oral and written communication skills to communicate clearly across a wide variety of technical capabilities and understanding
- Ability to work independently and perform several tasks simultaneously
- Demonstrates interest in and adept at learning new products and technologies quickly
- Tool proficiency: CRM (Salesforce experience preferred), ticket tracking, remote access, SharePoint, MS Office
- Network proficiency: Routers, switches, IP addressing, wired and Wi-Fi connectivity, networked printers
Perks and Benefits:
- 25 days holiday plus bank holidays
- Annual Merit Reviews
- Career Chats
- Employee Assistance Program
- Annual Bonus Scheme
- Education reimbursement program (£500 per year)
- Half Day Fridays in the summer
- Paid Volunteer time off (1 day per year)
- Private Healthcare (after probation)
- Referral program (£1000)
- Social events
- Training program
Techunite Ltd are recruiting for a customer focussed technical support representative. Although this role will be supporting the companies niche software, this individual will also be troubleshooting Windows PC's and networking issues too. Customers pay for tailored, detailed and easy to follow support that is over the phone. This is a level 1 support role so customers will be reaching this representative first. This a remote based role but for the training period you must be able to go to the Reading office
Key Responsibilities:
- Provide excellent customer service in a busy call centre environment
- Answer incoming requests from customers and respond in a timely manner.
- Troubleshoot a variety of desktop computer issues including internet connectivity, printer functionality, and proprietary security software functionality
- Install and configure proprietary software on remote customer computers
- Thoroughly document and update cases in our ticketing system
- Identify and escalate priority cases to higher technical support representatives or supervisor as appropriate.
Experience & Skills:
- Proficiency in Windows OS, macOS, MS Office, Adobe Reader
- Hardware proficiency: Troubleshooting symptoms of hardware failure, printing functionality and common fail points
- Excellent oral and written communication skills to communicate clearly across a wide variety of technical capabilities and understanding
- Ability to work independently and perform several tasks simultaneously
- Demonstrates interest in and adept at learning new products and technologies quickly
- Tool proficiency: CRM (Salesforce experience preferred), ticket tracking, remote access, SharePoint, MS Office
- Network proficiency: Routers, switches, IP addressing, wired and Wi-Fi connectivity, networked printers
Perks and Benefits:
- 25 days holiday plus bank holidays
- Annual Merit Reviews
- Career Chats
- Employee Assistance Program
- Annual Bonus Scheme
- Education reimbursement program (£500 per year)
- Half Day Fridays in the summer
- Paid Volunteer time off (1 day per year)
- Private Healthcare (after probation)
- Referral program (£1000)
- Social events
- Training program