Responsible To: Global Technical Services Director
Primary technical Services representative to all functional departments within the business.
Aim of Role: To provide first level support for desktop users, integrity of network servers and infrastructure, telecom administration, systems analysis, project planning and implementation, troubleshooting and assisting in hardware and software upgrades.
The role of the Technical Support & Customer Agent is to offer support to customers to get the most from their technology, regardless of their place of purchase.
This support is offered in several ways - predominantly facilitating warranty with external service providers or offering in-store software and hardware solutions in the form of repair, set-up and trade-in services.
Your day in Lovetech is focused on timed and scheduled tasks, as such organisation and time-management are important.
The Technical Administrator will be responsible for providing administrative support to the operations team, particularly in scheduling and coordinating the rotas for engineers and technical staff.
General
SF Recruitment are working with a business based in Birmingham (B14) who are looking for a Technical Administrator to join the team
Posted by Hays Specialist Recruitment Limited • £300/day
3rd Line Support - Inside IR35
As an 3rd Line support your main responsibilities will be supporting Infrastructure solutions across the business: provide expertise in hardware, software, and user support, manage scanning and printing services, network and cybersecurity, collaborate with Infrastructure Vendors for service provision and issue resolution, support all IT services across 5 sites, enhance team professionalism and technical capabilities.
We are seeking a 3rd Line Support to join an exciting client's team on a temporary basis.
You will need experience working in third line support or as an infrastructure engineer.