GRG are working with a client who is based just outside of Birmingham City Centre, to join their expanding Customer Service Department due to an increase in volume of workload.
Provide technical support to stakeholders, including commercial engineers, end users, and potential customers, ensuring accuracy, efficiency, and excellent communication.
Main Purpose of Job
- Support commercial engineers, end users, and potential customers using troubleshooting sheets and product manuals.
We are currently recruiting for a Technical Support Analyst based in Birmingham who will focus on our client's workplace enhancement platform, understanding user queries, performing root cause analysis to triage and classify reported issues which could be software or hardware related.
Length: Permanent, full-time
You will need an analytical mindset and a desire to gain a breadth of both functional and technical knowledge across both software and hardware platforms.
A dynamic and innovative financial services organisation located in Solihull, are looking for an ambitious Graduate with a keen interest in the world of technology.
Up to £25,000 per year Share Options Private Healthcare