The company offer a superb culture of support and development, so this role is ideal for candidates with a technical customer background who want to develop a long-term career in IT.
This role would suit candidates with a strong technical experience of IT hardware and software, ideally from an IT repair, managed service, or helpdesk background.
Our highly successful client in Cardiff are looking to recruit a Helpdesk Advisor to join their growing technical support team.
As a vital member of our client's team, you will provide top-notch 1st line technical support to a user base of approximately 2300.
Exceptional customer service skills, maintaining composure under pressure, and the ability to ask insightful questions to diagnose and prioritise user queries and issues are essential for success in this role.
Experience Required
Experience in a Service Desk environment supporting 700 employees in an ITIL setting.
We are recruiting on behalf of a prestigious healthcare organisation looking for a highly skilled and motivated Project Support Officer to join their Workforce Transformation Team within the Nurse & Health Professional Education Directorate.
General
Work Schedule: Hybrid (2 days in the office, 3 days remote, subject to review)
This is a fantastic opportunity for someone with strong administrative and project management skills to make a significant impact in a short-term, full-time role.
Due to the organic business growth in recent years for one of our key clients, they are looking to recruit a Desktop Support Engineer for their Cardiff Office
Supporting Microsoft Office 2013
The Role & Responsibilities
Supporting, configuring, and deploying Windows 7/10.
Ensuring quality and performance levels meet and exceed expectations on challenging service lines.
Operate on the front line of service delivery within a busy 24/7 contact centre environment working with some of the countries well know charities as well as smaller key charity, government and 3rd sector organisations.
Work as key management figures with responsibility for the effective daily operations of their team including recruitment, onboarding, training and development activities.