Our highly successful client in Cardiff are looking to recruit a Helpdesk Advisor to join their growing technical support team.
This role would suit candidates with a strong technical experience of IT hardware and software, ideally from an IT repair, managed service, or helpdesk background.
The company offer a superb culture of support and development, so this role is ideal for candidates with a technical customer background who want to develop a long-term career in IT.
Location: Due to location candidates will need to have access to own transport.
Hours: 37.5 per week
Shifts: Shift patterns run on a 24/7 basis, so you will work a mixture of earlies, days, evenings, nights, and weekends. Evening, night shifts will be worked from home.
Salary: Base salary is £22,310; however, shift uplift will increase the salary significantly to up to 27-28k.
Key Responsibilities:
- Provide 1st Line Tech support to a range of customers experiencing technical issues with their equipment.
- Taking calls from customers, carrying out remote technical vetting, fault rectification on IT equipment.
- Where a remote fix is not possible, identify and order parts required by field service engineering team.
- Provide technical support to field service engineers on a broad range of IT equipment. Keeping customers informed at all times of progress of work.
Key Skills & Experience:
- Good attitude and communication style when dealing with customers.
- Strong verbal and written communication skills.
- Competent PC user including Microsoft package.
- PC and peripheral equipment (hardware and software) experience.
- Professional, logical, and methodical approach to work.
- Flexible and willing to work outside of business hours.
Benefits:
- Private Medical Insurance.
- Pension scheme.
- 23 days holiday plus bank.
- Free on-site parking.
- Life cover (4 x basic salary).
- Group income protection.
- Working in a bright, modern offices.
- Friendly, outgoing, and supportive team.
- Excellent reward & recognition scheme.
- Discounted gym membership.
- Genuine career development and internal promotion opportunities.
This is an exciting opportunity to join a highly successful organisation in the next stage of their continued growth. If this role sounds like it could be you then we'd love to hear from you!