As Technical Support Advisor, you will be responsible for managing a high volume of inbound and outbound calls, lives chats and emails to customers requiring assistance with their technical products.
Thompson & Terry Recruitment are working alongside a well-known and nationally respected UK client, who are looking to recruit a knowledgeable and customer-focused Technical Support Advisor to join their evolving and rapidly expanding Abingdon based team.
Experience: Technical Support, Troubleshooting, Help Desk, Service Desk, Ticketing, Customer Service, Customer Experience, Customer Care, Inbound Calls, Outbound Calls, Call Centre, B2C
Our Service Delivery Manager will be responsible for overseeing the delivery of services to our clients, ensuring high levels of customer satisfaction.
Your key tasks and responsibilities will include
Leading the team to deliver an outstanding service, ensuring client expectations are always met or exceeded.
Ensure accurate and timely completion of all Logistics administrative work including goods in and good out, stores and any other transactions both at Head Office and Customer sites.
The Role
The Logistics Administrator reports to the Operations Manager and provides administrative support to the Logistics team at DQ 120.
This role is responsible for accurate and timely administration of all goods passing through the warehouse, ensuring that EHSQ processes are followed, quality is maintained and both internal and external KPIs are met across the operation.
Culham Innovation Centre provides specialist workspace and support to entrepreneurs looking to create some of the hottest new developments in the science and technology sector.
Conveniently located within the Culham Science Centre in Abingdon, Oxfordshire, our connections here mean you can work and create alongside visionaries at the cutting edge of their field, such as the UK's fusion research programme.
This is what makes us quite literally the hottest hub on earth - the technology used by Culham Centre for Fusion Energy (CCFE) requires temperatures approximately six times hotter than the sun's core (100 million Kelvin).
We are seeking a career minded Quality and Compliance Manager to assist our Head of Compliance in key areas within the organisation including Quality, Commercial, Environmental, Health and Safety,
The role offers significant scope for the development of a wide range of experience and competencies relating to working in a high performing logistics and installation business compliant with ISO 9001, ISO 14001 and ISO 45001, as part of a quality and service focussed management team.
We are a small team running a very successful and unique business, part of a worldwide Group but very much focussed on the UK market from our purpose-built logistics centre and Headquarters near Didcot.