Role Overview: As a Technical Helpdesk Advisor, you will support a contract between our client and a third-party company providing smart meters across the UK.
Shorterm is assisting a key client in recruiting a Technical Helpdesk Advisor.
This full-time, temporary position has the potential to become long-term based on your performance and ability to meet the role's requirements.
The focus of this Technical Support Specialist role is to provide technical support for customers accessing part and fully tracked services via the WCMS using the ticket system and in line with service level agreements.
This opportunity offers remote working and varied responsibilities, including adding new services and fault identification and resolution.
We are looking for a fearless and talented individual like you to join our mission to be the best that the industry has to offer.
The Technical Support Specialist position involves both internal and external customer service, provisioning hardware, fault diagnostics and ongoing product support.
Duties & Responsibilities
To manage faults, requests and enquiries on behalf of the customer in relation to Broadband & Telephony.
To provide an excellent customer service experience whilst managing customer expectations.
The successful Technical Publications Assistant is to create and maintain customer-facing, product-based technical documentation, such as data sheets, manuals, sales literature, and drawings, using the Adobe Creative Suite of programs.
Using the Adobe Creative Suite
Support product development teams in creating documentation for new products and product proposals.
Create and maintain technical documentation for switching and simulation products, such as data sheets, manuals, and user guides.
In this entry-level role, you will assist in providing technical support and solutions to customers, addressing their concerns related to telecommunications services and equipment.
My client is seeking two motivated and detail-oriented Technical Support Specialist to join their telecommunications team.