Are you a capable, high-energy Co-Ordinator looking to make the next step in your career? Do you have the enthusiasm, attitude, and energy for offering a first-class service? Do you have the ability to pick up new industry Jargon?
We have an exciting opportunity for a Technical Service Coordinator to join our Redhill based Client who are an industry-leading Managed Service Provider. Our client is experiencing substantial growth and is looking to expand their team.
Job Title: Technical Service Coordinator
Salary: £42,000 - £48,000 DOE
Location: Redhill (own transport essential due to location)
Benefits:
- 22 days annual leave, rising to 25 (accruing a day per year)
- Performance-based bonus
- Company laptop and phone
- Training opportunities
- Frequent team social events
Are you ready for an uplifting and career forging challenge? Then lets get down to the nitty gritty...
Day-to-Day Responsibilities:
As a key player within a skilled service desk team, the Technical Service Coordinator plays a pivotal role in reviewing, triaging, and assigning customer support requests to the appropriate technicians.
While embedded in a technical environment, this is a non-technical role, focused on maintaining constant communication with customers, colleagues, and third-party vendors.
With a commitment to excellence in customer service and a meticulous attention to process, you will ensure the smooth operation of the service desk, keeping all components running efficiently and seamlessly.
- Primary responsibility for overall resource coordination within the service desk
- Primary point of contact, for customers for their service requests
- Responsible for triaging and assigning support requests to appropriate technicians
- Constantly monitoring tickets to ensure continued relevancy of assignment, escalating and reassigning tickets where required
- Communicating with customers via phone, email, ticket to ensure that they are being informed with progress and expectation
- Critical incident management, ensuring that status page comms are set and working with senior colleague to coordinate remedial efforts
- Ensure that documentation from technical colleagues is followed to a high standard at all times
- Close engagement with Service Desk Manager/Team Leaders, to feed back on current service desk health and optimisation opportunities
What You'll Bring
- Must be very comfortable communicating with customers and peers (and not be afraid to push people when required)
- A customer service driven individual, whereby fully understand that customer service is at the heart of any service industry
- Obsessed by detail. From phone calls, scheduling, to documentation, knowing that the devil is in the detail
- An excellent written communicator, somebody that takes pride in a well-crafted email. Clear, concise, well-structured communications
- A go getter. For example extracting required information from a customer or 3rd party vendor, knowing this is what will push a support case forward
This is a standout position that requires you to spin plates, multi-task and juggle high levels of work and customer requirements, no two day will be the same! Ready for this career-defining opportunity? Apply now and make your mark in the IT industry!**
For your information:
- Interested? Please send your CV in as a Word format only
- *Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship)
- **Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee
Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search.