IT Support Engineer / IT Technical Service Desk Technician who has excellent troubleshooting, customer service and communication skills with a solid technical background covering Second Line Support with some Third Line (although this is not a full blown Third Line Support role) is required for a busy Helpdesk and deskside project work with an IT Company based in London.
The ideal candidate will have a solid background in supporting, installing and troubleshooting IT Networks both remotely and onsite covering Routers, Switches, Hubs, Firewalls, LAN / WAN etc.
(The offices are a few minutes' walk from Holborn Station).
Provide first-line technical support for hardware and software issues, including desktops, laptops, printers, and mobile devices.
Respond to incoming service desk calls, emails, and tickets in a timely and professional manner.
General
As the first point of contact for IT-related issues, you will play a crucial role in providing technical support to internal staff, ensuring their IT systems run smoothly and efficiently.
IT Technician / Helpdesk Support Engineer / Service Desk Analyst who has previous experience working on an IT Technical Help Desk supporting Windows and Microsoft 365 with a good understanding of computer networking, and who has excellent written and verbal communication skills is required for a thriving, ISO accredited business based in Burnley, Lancashire.
We have fantastic new job opportunity for an IT Technician / Helpdesk Support Engineer / Service Desk Analyst who has previous experience working on an IT Technical Help Desk supporting Windows and Microsoft 365 with a good understanding of computer networking, and who has excellent written and verbal communication skills.
Candidates must live within an easy commute to Burnley.
Working as part of a cluster within the wider Technical Services Team, this role provides 1st and some 2nd line IT support to a group of academies within a Trust.
Are you experienced in 1st line support?
Do you have a professional approach to customer service and enjoy helping people?
Are you passionate about technology and eager to kickstart your career in IT support?
With at least 6 months experience within an IT Support role, you will be responsible for providing IT Support (windows desktop & server environment, MS Office, networking, IT peripherals) for a small but expanding team.
We're looking for a motivated and skilled Junior IT Support Technician to join our client, based in Herford.
As a Technical Engineer/ 2nd Line Support , you will be responsible for providing technical assistance and support to internal users and clients in resolving complex IT issues.
Travel to various sites in your region, working closely with other IT teams to provide quality 2nd line IT support.
Maintain and update IT inventory, including hardware, software licenses, and equipment documentation.