1st Line Engineer - Edinburgh.
As the first point of contact for IT-related issues, you will play a crucial role in providing technical support to internal staff, ensuring their IT systems run smoothly and efficiently.
Key Responsibilities:
- Respond to incoming service desk calls, emails, and tickets in a timely and professional manner.
- Provide first-line technical support for hardware and software issues, including desktops, laptops, printers, and mobile devices.
- Diagnose and troubleshoot technical problems, escalating more complex issues to the appropriate teams.
- Log all support activities and resolutions accurately in the ticketing system.
- Set up and configure user accounts, permissions, and access rights.
- Assist with basic network and system administration tasks as required.
- Ensure all IT equipment and systems adhere to security policies and procedures. Requirements:
- Previous experience in a customer service or technical support role is preferred but not essential.
- Basic knowledge of Microsoft Windows operating systems and Office 365.
- Strong problem-solving skills and attention to detail.
- Excellent communication and interpersonal skills.
- Ability to work effectively under pressure and prioritize tasks.
- Enthusiasm for learning and developing new skills in the IT field.