We are looking for a Customer Service Representative who can handle inbound calls from our clients and provide first-line technical support.
The ideal candidate will have a strong customer service background with the ability to troubleshoot and identify issues related to our products, ultimately reducing the need for on-site engineer visits.
Key Responsibilities
Handle incoming calls from our clients and try and resolve the issues without the need for an expensive engineer to go out on site.
Posted by Peel Recruitment and Solutions Ltd • £35K/yr to £45K/yr
Summary
Your role will focus on managing the service and operations teams, resolving technical issues quickly and improving service quality.
As the Service Manager, you will oversee the delivery of reliable IT and telecom services, ensuring an exceptional customer experience.
You will also work with customers to understand their needs, ensuring the IT and Telecom systems operate efficiently and meet service-level expectations.
As the Service Manager, you will play a critical role in ensuring the delivery of high-quality service to their clients.
They are seeking an Engineering Service Manager to join their team of 4 during this period of unprecedented growth.
Our client based in Banbury provides a range of customised services, including warehousing, distribution, and sales and marketing, to support partnered manufacturers of medical and surgical products across the UK.
The primary day-to-day responsibilities will be working with the team to respond to our customer's technical questions, managing installations & retrofits and issues generally via telephone and/or email but with customer site visits also required.
You will be managing a team of 10 technical support staff with a client base of close to 1,000 customers.
We supply passenger information systems to the majority of UK bus operators, from the major groups with thousands of vehicles to small, independent operators.
Posted by Page Personnel Secretarial & Business Support • £40K/yr to £44K/yr
A Service Manager is required to lead and manage a team of technicians within the customer service department of a reputable logistics distribution and supply chain company in Burton on Trent.
The role involves handling technical queries, improving customer satisfaction, and managing day-to-day operations.
This is a large-scale organisation within the logistics distribution and supply chain industry.
Posted by Page Personnel Secretarial & Business Support • £35K/yr to £37K/yr
A exciting opportunity has opened for a Customer Service Manager within a reputable manufacturer based in Liverpool.
This role seeks a motivated Customer Service Manager, passionate about leading a team with a background knowledge of the fast-paced manufacturing industry.
Managing a team of 5, the ideal candidate will need to have strong communication and leadership skills.