A Service Manager is required to lead and manage a team of technicians within the customer service department of a reputable logistics distribution and supply chain company in Burton on Trent. The role involves handling technical queries, improving customer satisfaction, and managing day-to-day operations.
Client Details
This is a large-scale organisation within the logistics distribution and supply chain industry. They are recognised for their extensive global network and high standard of service. With a strong workforce in excess of 5,000, they continue to expand and deliver a high level of service to their customers.
Description
- Manage a team of technicians within the customer service department.
- Resolve technical queries and provide solutions to improve customer satisfaction.
- Oversee the daily operations of the customer service department.
- Work closely with other departments to ensure smooth business operations.
- Implement strategies to improve service delivery and customer experience.
- Maintain a high level of technical knowledge within the team.
- Ensure compliance with company policies and industry regulations.
- Regularly review and analyse performance metrics to improve service delivery.
Profile
A successful Customer Service Manager should have:
- A strong background in logistics, business administration, or a related field.
- Proven experience in a Customer Service managerial role within the logistics distribution and supply chain industry.
- Exceptional leadership skills and the ability to manage a team effectively.
- Excellent problem-solving skills and the ability to handle technical queries.
- Strong knowledge of industry regulations and compliance requirements.
Job Offer
- An attractive salary package around £40,000, with a range from £36,000 to £44,000, depending on experience and qualifications.
- A positive and supportive work environment that encourages growth and development.
- The opportunity to work with a diverse and dedicated team in Burton on Trent.
- The chance to make a real impact in a growing company within the logistics distribution and supply chain industry.
If this sounds like the right opportunity for you, we encourage you to apply today.