You will be responsible for resolving customer enquiries (from the dealer network and end users, as well as internal colleagues), by answering telephone calls, email and CRM cases, providing timely and accurate technical information.
We are on the lookout for a Technical Support Advisor to join our well-established international client based in Camberley on an initial 6 month contract opportunity.
This role not only offers immediate challenges and rewards but also the potential for a permanent position!
The successful candidate will be committed to providing first class customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates as well as direct telephone support.
Key Skills & Experience
2 - 4 years customer facing technical support experience.
Demonstrated ability to troubleshoot difficult technical issues while keeping a professional demeanour.
Experience in one (or more) of the following; Email Infrastructure (POP3/IMAP, SMTP), Authentication & Authorisation Technologies (LDAP, SAML), Web Services (SOAP, REST), Data Extraction Technologies (JDBC, ODBC), Networking (HTTP, TCP/IP).
General
This is a customer-facing role and therefore it requires strong inter-personal skills in addition to strong technical skills.
A global technical company are looking for an experienced Technical Support Engineer to join their team on an initial 12 month assignment.
The successful candidate will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviours or to answer technical questions about the software and platform.
Technical Support Engineer (JavaScript)- Staines/Hybrid- 12 Months- £150-£200 per day
We are thrilled to be hiring an Electric Vehicles (EV) Chargepoint Delivery Coordinator to help Surrey progress towards its net zero carbon emission transport future.
This is a 24 month fixed term contract / secondment opportunity.
This role has a starting salary of £40,296 per annum, based on a 36 hour working week.