This role has a starting salary of £15,997 per annum based on a 25 hour working week, 39 weeks a year.
This is a fixed term contract for the 2024-2025 academic year.
We are excited to be hiring for a new Administration Assistant to join our Cycle Training team based in Quadrant Court, Woking.
You will be part of the back office team, providing scheduling and administration support for cycle training courses that enable thousands of young people to improve their skills and safety.
We support hybrid working, meaning there is an opportunity for working remotely as well as coming in to the office to work with the rest of the team.
Rewards and Benefits
- An extensive Employee Assistance Programme (EAP) to support health and wellbeing
- Up to 5 days of carer's leave per year (pro-rata for part-time posts)
- Paternity, adoption and dependants leave
- A generous local government salary related pension
- Lifestyle discounts including gym, travel, shopping and many more
- 2 paid volunteering days plus 1 team volunteering day per year
- Learning and development hub where you can access a wealth of resources
About the Team
The back office team comprises of 5 people who support the 80 Cycling Instructors who are out delivering cycle training.
Much of the team's work is centred around an online booking and administrative system schools and instructors log into it to log sessions and parents use it to enrol their children on to courses. The team liaises with schools and instructors and gives support directly to parents who have queries about their booking.
About the Role
The best way to showcase this role is to detail what a typical day in the life would look like. In the morning, your first job would be to check emails and messages that have arrived from school staff, instructors and parents. This is followed by checking administrative alerts on the online system. Then you will liaise with other team members to plan who takes on which tasks arising and how. We are a busy operational service and some of the tasks will need an immediate response, whilst others may need to be solved over a longer period. You need adaptability to help people with their specific needs.
The other side of the job will be to look ahead, monitoring up-take of scheduled courses, Instructor availability and potential spare capacity that could be used. You'll need to work with your colleagues to plan and share these tasks, too.
Shortlisting Criteria
To be considered for shortlisting for this position, you will be asked to submit a CV and answer the following 4 questions:
- Please give an example of a time you successfully used a Microsoft Office and/or web application, such as Excel, to complete a task.
- Please give an example of a time you have provided, what you consider to be, excellent customer service.
- Please give an example of a time you have worked as part of a team to achieve a common goal.
- What do you think are the 3 most important things to consider when checking your communications via email are understandable and free of errors? Please expand on how would you check for them and ensure they are up to standard.
We will be looking for someone with strong IT proficiency, an ability to work collaboratively and an excellent standard of customer service.
Contact us
Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment.
The job advert closes at 23:59 on 7 July 2024 with interviews planned for 18 July 2024
We look forward to receiving your application, please click on the apply online button below to submit.
Our Commitment
Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applications where:
- The candidate has evidenced the minimum criteria for the role through their application
- The candidate has chosen to share that they have a disability on the application form
Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role.
We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.