As Customer Support & Resolutions Manager, you will lead on our response to complaints, MP and Councillor enquiries, and management of complex and high profile cases, working alongside other colleagues and partnering contractors to identify lessons learned and service improvements.
Our Repairs Services are responsible for the provision and delivery of high quality, effective and responsive estate services and repairs to our customers, residents, homes and communities.
Key Responsibilities
Investigate and respond to complaints in line with our Complaints Policy and Procedure.
You will undertake all service management including managing a small team, all aspects of the physical environment and delivery of a comprehensive offer of support, recreation and opportunity for single homeless adults.
This is an exciting opportunity to lead a new and innovative council service; a multi-use resource centre and hub for single homeless people.Leading a small multi-disciplinary team to deliver a co-produced and psychologically-informed support service to prevent and tackle homelessness, this role will be varied, fast-paced and outcome focused.
The post holder will be a senior manager within the Population Wellbeing directorate.
The post holder will be responsible for leading on the development, management, implementation and monitoring of both specific and cross cutting commissioning intentions and implementation plans.
General
Connect2Luton are excited to recruit a Senior Integrated Commissioning Manager on behalf of Luton Borough Council.
We are currently looking for an experienced Store Manager to join our retail team.
You would play a significant role in helping us to achieve our vision, driven to being a key player in moving our business forward, with your natural ability to set an example for the team to engage, inspire and offer advice to our customers to ensure they choose the bed that suits them best!
Your role as Store Manager will involve
Managing all aspects of this successful retail store, ensuring operational, financial and brand standards are upheld.
Our leading Financial Services client is looking for highly skilled Project Manager to join their team for a 6 months initial contract.
The Consultant will be responsible for developing a comprehensive customer communications approach targeting millions of customers for client.
The goal is to enhance customer engagement, improve satisfaction, and ensure effective, consistent, and compliant communication across all channels via supporting the PDP process within P&S and coordinating the implementation across Open, Heritage and Policyholder Asset Management teams supporting the implementation of the clients private markets SAA.