Posted by IQ Talent Solutions • £500/day to £525/day
General
The Service Management Specialist will play a key role in ensuring the successful design, transition, testing and implementation of service management components, with a focus on the non-digital elements of the service.
Service Managment Specialist - Central Government - £500 - £525 a day - 4 month initial contract - Outside IR35 - (remote with travel to UK offices)
Service Operating Model (SOM) and Service Management Handbook Development
Collaborate with digital and operations teams to develop the Service Operating Model and Service Management Handbook.
As the Service Manager will own and deliver medium scale services or will take responsibility for part of a large service under the direction of a senior delivery manager, to client and cost, risk, quality and service performance targets.
Typically these services will include systems; applications, technical infrastructure, business process and IT service provision, using multiple delivery channels.
As an IT Service Manager, you are responsible for ensuring a high-quality service is achieved for the end-to-end technology solution, support services and user experience of the Case Management Tool (CMT) and associated services.
This is a highly visible role supporting the department to achieve AME savings over the next 3 years with the successful candidate required to undertake key activities associated with Service Management such as:
Proactive role within the wider Fraud & Error Live Support team, using recognised Service Management processes, procedures and policies to resolve incidents, problems & issues and escalating where appropriate to relevant IT service functions focussing on supporting our external resource partners.
Blackburn with Darwen Children Social Care require a full time Practice Manager in the Childrens Advice and Duty Service (formerly known as MASH).
The role is 5 days per week Monday to Friday.
The emphasis of the post will be about using experience to ensure that the initial response to partners, members of the public and others is consistent, appropriate and proportionate to the reason for contacting the local authority.